Shipping policy

At Carry Chair, we partner with leading international shipping carriers such as FedEx, DHL, UPS, SF Express, and EMS, along with trusted local couriers, to ensure your order reaches you efficiently. We proudly offer flat-rate worldwide shipping.

Order Processing and Verification

  • Orders are charged at the time of purchase.
  • All payments must be verified before shipping, which may take a few days.
  • To prevent fraud, orders with incorrect billing details or requiring additional verification may be delayed or canceled.
  • We operate from multiple warehouses across North America, Europe, and Asia. Orders are shipped based on stock availability and destination.

Please note: Shipping times do not account for potential customs clearance delays.

Shipping Process

  • Orders are typically processed and transferred to our carrier within 2-5 business days.
  • During peak times or holidays, processing may take up to 10 days, especially for high-demand products.

Tracking Information

  • Once your order ships, you will receive a confirmation email with a tracking number.
  • Tracking updates may take several days to appear in the system. If tracking details are missing after 5 business days, please contact us at mycustombrick@outlook.com.

Estimated Delivery Times

Shipping times vary by region. Below are estimated delivery timeframes:

  • United States: 7-20 Business Days
  • Canada, Europe: 7-20 Business Days
  • Australia, New Zealand: 10-21 Business Days
  • Mexico, Central & South America: 15-30 Business Days

These estimates do not include our 2-5 day processing time.

Duties, Taxes, and Other Fees

  • International orders may incur taxes, duties, or customs fees, which are the customer’s responsibility.
  • We do not control these charges and cannot predict their amounts.
  • If an order is refused due to unpaid customs fees, the customer is liable for return shipping costs.

Lost, Stolen, or Damaged Packages

  • Carry Chair is not responsible for lost, stolen, or damaged packages after they have been shipped.
  • If your package is marked as delivered but you haven’t received it, please check with your carrier and notify us.
  • Claims must be made within 7 days of the marked delivery date.

Wrong Address Disclaimer

  • Customers are responsible for ensuring shipping details are correct before placing an order.
  • Address modifications cannot be made after the order has been processed.
  • If a package is shipped to the wrong address due to customer error, we are unable to retrieve it.

Contact Us

For any shipping-related questions, please reach out to us at mycustombrick@outlook.com.